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How Goolds Bat Handles Your Account Data

This page sets out how Goolds Bat collects, stores and uses your account details — from your mobile number and login history to the payment records tied to bKash, Nagad and Rocket.

Account & login databKash, Nagad, Rocket transaction recordsDevice & session historyData request support
Goolds Bat How Goolds Bat Handles Your Account Data
HOW WE HANDLE DATA

Switching Devices Without Losing Data Security

Data protection isn't a single settings toggle — it's a mix of how we store your details, how long we keep them, and how quickly we can act if something looks wrong. We treat your mobile number as the anchor for both login and payment matching, which is why an unusual sign-in from a new device gets flagged before your session opens. The same logic applies whether you're moving between the app and a browser tab, or switching from a bKash-linked session to a Nagad withdrawal request.

Session Cookies & Device Continuity

We use cookies and local storage to keep you logged in between browser and app sessions, so switching from a bus-stop browser check to the app at home doesn't reset your lobby preferences.

Wallet & Payment Data Retention

Deposit and withdrawal records linked to bKash, Nagad and Rocket stay on file for as long as your account is active, mainly to resolve disputes and confirm past transactions when you ask.

Account Security & Login Checks

Your login is tied to your registered mobile number, and we flag unusual sign-in attempts from a new device so you can confirm it's really you before the session opens.

Requesting Changes To Your Data

If any account detail is wrong, or you'd rather we no longer held certain records, contact support with your registered mobile number and we'll walk you through the correction or removal steps.

REACH OUR TEAM

Reach Goolds Bat Support For Data Requests

Getting a straight answer about your data shouldn't take days of back-and-forth, and we've kept the contact paths for privacy questions separate from general account support so requests don't get lost in a queue. Whether you're asking about a bKash transaction record, a login you don't recognise, or a request to close your account, the same team handles data matters end to end. Reach us through the in-app chat first — it's the direct route to someone who can pull up your account and payment history without extra steps.

Account & Data Support Message our support team through the in-app chat or the contact form on the site to ask about the personal data we hold on your account, including your bKash, Nagad or Rocket payment history.
Payment Record Requests If you want a copy of a specific deposit or withdrawal record tied to your wallet, write to support with the transaction date and the payment method — bKash, Nagad or Rocket — you used.
Account Closure & Deletion To close your account or ask us to delete stored details once your active wallet balance is cleared, reach support directly rather than through in-game chat or social channels.

Common Questions About Your Privacy Policy

Privacy questions tend to repeat themselves — where your bKash or Nagad details go, whether the same rules follow you from the app to a browser tab, and what happens to your data if you close your account. We've pulled together the questions that come up most often through support so you can check the short version here before messaging our team directly for anything specific to your account.

We collect your mobile number, basic device details from your phone or browser, and payment records created whenever you deposit or withdraw through bKash, Nagad or Rocket.

We only share payment details with the wallet provider needed to process that specific transaction, and we don't sell personal data to outside marketers or unrelated third parties.

Yes — once any active wallet balance is settled, contact support and ask for account closure; we'll confirm your identity through your registered mobile number before removing stored details.

Yes — whether you log in through the app or a mobile browser session on a bus or between overs of a match, the same data-handling rules and account protections apply.

Reach support right away through the in-app chat or contact form, flag the sign-in you don't recognise, and we'll walk you through securing your account and checking recent activity.

Yes — data protections and account rights can vary depending on your local law and the eligible region you're connecting from, so the exact process may differ slightly by market.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.